HomeTeam Support
We're a real family running this app in our own house — we read everything.
Email: Steven@coulthardgolf.com
Tell us what device you're on and what happened just before the problem — it's usually enough for us to reproduce it the same day.
Sharing your household
How does my family share one household?
One person sets the household up, then opens The House → Household Settings → Invite your household and sends the invite. Everyone else taps it on their own iPhone or iPad and joins using their own Apple ID — there are no accounts and no passwords to create. From that point on, everyone sees the same chores, points, meals and pets.
Someone tapped my invite and got “you don't have permission”
That happens when the invite was sent as an invite-only share to a different Apple ID than the one on their device. Send a fresh invite and choose Anyone with the link in the share sheet, or invite the exact Apple ID they sign in with.
Can a family member invite other people?
Only the person who created the household can add members. That's deliberate — it's what keeps everybody in one household instead of quietly splitting into two that no longer share anything.
A device joined but still shows the setup screen
Give it a moment on Wi-Fi with the app open — the first sync after joining pulls the household down from iCloud and the setup screen stands down on its own. If it's still there after a few minutes, make sure that device is signed into iCloud and has iCloud Drive turned on.
Premium
Does everyone need to pay for Premium?
No — one HomeTeam Premium subscription covers the whole household through Apple Family Sharing.
What does Premium actually add?
The competitive layer: chore stealing, the weekly champion and champion bonuses, streaks and heist badges. The everyday household app — chores, meals, pets and points — is free forever.
How do I cancel Premium?
Settings → your Apple ID → Subscriptions → HomeTeam Premium → Cancel. Apple handles all billing; we never see your payment details.
I paid but Premium isn't showing on my other device
Open the Premium screen and tap Restore purchase. Make sure the device is signed into the same Apple ID, or is in the same Family Sharing group as the person who bought it.
Everything else
Can we turn the competition off?
Yes. Switch the household to cooperative mode in Household Settings and the scoreboard, stealing and weekly crowning all stand down. Everything stays shared.
Where is my data stored?
On your devices and in your own private iCloud — never on our servers, because we don't run any. See the privacy policy.
How do I delete everything?
Deleting the app clears its local data. To remove the synced copy, go to Settings → Apple ID → iCloud → Manage Account Storage and delete HomeTeam's data. We hold no copies, so there's nothing to request from us.